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1. Data Collection
Fay EdTech collects and processes various types of data to provide our educational technology services effectively:
Personal Information
- Name, email address, and contact information
- Educational background and teaching credentials
- Profile information and preferences
- Billing and payment information
Educational Data
- Course content created using our platform
- Learning progress and assessment results
- Platform usage patterns and interactions
- AI-generated content and customizations
2. Data Usage
We use your data to enhance your educational experience and improve our services:
- Provide personalized learning recommendations
- Generate AI-powered educational content
- Facilitate course creation and management
- Process payments and manage subscriptions
- Improve platform functionality and user experience
- Provide customer support and technical assistance
AI Training Consent: Any use of your data for AI model training requires your explicit consent. You can manage this preference in your account settings.
3. Data Protection
Fay EdTech implements comprehensive security measures to protect your data:
- End-to-end encryption for sensitive information
- Secure data storage with regular backups
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Compliance with GDPR and other data protection regulations
4. Data Sharing
We maintain strict policies regarding data sharing:
Internal Sharing
- Data is shared between Creator Studio, Marketplace, and LMS platforms for seamless user experience
- Course content may be shared across platforms when published to the marketplace
Third-Party Sharing
- We do not sell or rent personal information to third parties
- Limited sharing with service providers under strict data processing agreements
- Public course content is visible in the marketplace as intended by creators
5. Data Retention
We retain your data according to the following policies:
- Account data: Retained for the duration of your account plus 5 years (configurable)
- Course content: Retained as long as courses are active or published
- Usage analytics: Aggregated and anonymized after 2 years
- Payment data: Retained according to financial regulations (7 years)
Data Portability: You can export your data at any time through your account settings or by contacting our support team.
6. Your Rights
You have comprehensive rights regarding your data:
- Access: Request a copy of all data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Export your data in a machine-readable format
- Withdrawal: Withdraw consent for data processing at any time
- Objection: Object to specific types of data processing
7. International Transfers
Fay EdTech may transfer data internationally under these safeguards:
- All transfers comply with applicable data protection laws
- Adequate protection measures are in place for international transfers
- EU residents' data is protected under GDPR standards regardless of location
8. Contact Information
For questions about this Data Policy or to exercise your data rights, contact us:
- Email: privacy@fayedtech.com
- Data Protection Officer: dpo@fayedtech.com
- Address: Fay Institute of eLearning, Nairobi, Kenya
- Phone: +254 (0) 700 123 456
Updates to this Policy: We will notify you of any significant changes to this Data Policy via email or platform notification.
Last Updated: November 2025
Version: 1.0